Student Services & Support

Ashford College aims to

  • provide an impartial advice and information service to all;
  • offer the highest level of service at all times;
  • treat each applicant and student as an individual;
  • offer individuals the opportunity to make informed choices in achieving their aims;
  • provide a friendly and welcoming environment.

For all questions relating to Health and Social Welfare but also for any other problem please contact· This email address is being protected from spambots. You need JavaScript enabled to view it. who will be able to give confidential advice.


Students are encouraged to use public transport to travel to College whenever possible. All campuses  are well served by local bus routes and the main line stations are within a short walking distance.  Students who need to use cars to travel to College should be aware the parking on all campuses is very limited.

More information can be found our Financial Support for FE Students page.

Student Support

The Student Support Team are available to help you with any situation that may arise during your time of study at the College. This includes health and wellbeing matters, personal and emotional support, finance, welfare and housing issues, in fact anything that impacts upon you succeeding on your course. We have lots of useful information and if we can’t answer your question, we will try and put you in touch with somebody who does. The team include Support Mentors and Student Support Assistants and we are available on your campus between 8.30am and 4.30pm every day. 

Care Leaver Progression Partnership


Ashford College is a member of the Care Leaver Progression Partnership, a collective of 19 organisations in Kent and Medway joined in commitment to improving the post-16 education and training experience for local children in care and care leavers.

Student Union

Part of Ashford College life is about having your say in the way the College is run, and with this in mind students are encouraged to join the Student Union and/or become Course Representatives on the Student Council. Participating in any of these activities will help you make new friends and your ideas and suggestions could make a difference. Watch out on Moodle for the election campaign for the new SU team at your campus, running in September 2015.

Student Finance

For up-to-date advice visit our Student Finance page.

Student finance is a part of student support and our Student Support Assistants are able to offer advice and information on all aspects of student finance. They can assist with many issues surrounding financial support including completing applications and money management. Members of the team are available at designated times on your campus. Check at reception or the student support area for further details.

Careers Advice

Ashford College has a team of qualified Careers Advisers who can provide you with free and impartial advice to help you make decisions about your future. The team are available to see you all year round and we can help you to find a course or career that suits your skills and abilities. We have a variety of resources to help you, such as internet tools and skills assessments, to make sure you choose the next step that’s right for you. We can help you to make sure you’ve picked the right course and then what to do next, as well as helping you to develop all of the skills needed to get work once you leave College. We provide one-to-one or group sessions on progression options such as university, jobs and work related training and we can also provide support to gain employability skills, such as writing your CV, how to do well at interview and how to search for jobs.

You can access our service at any time of the year and we are based at all campuses for you. To find out more or to make an appointment, you can either call 0845 207 8220 and ask for Careers, or you can email the team directly: This email address is being protected from spambots. You need JavaScript enabled to view it.


We are all faced with painful situations, difficult decisions and changes at all stages of our lives and sometimes we feel unable to cope on our own. Counselling gives the opportunity to talk in confidence with a trained counsellor who is not personally involved. The College counsellor offers a free confidential service to all students. To book an appointment ring 0845 207 8220. You can also ask your tutor or any other member of staff to make an appointment for you. Appointments are available between 9.30am and 4.00pm Monday to Friday during term time.

For all questions relating to Health and Social Welfare but also for any other problem please contact This email address is being protected from spambots. You need JavaScript enabled to view it.

Multi Faith Chaplaincy and Prayer Rooms

The Jemmett Road campus has a multi-faith room which is open to all every day for worship, prayer and quiet reflection.

Support Mentor

If you are identified as at risk of not achieving whilst at College or are personally vulnerable due to personal circumstance you will be assigned a Personal Tutor. The Personal Tutor will meet with you regularly to support you to keep on track and possibly make contact with other agencies who can offer specialist support.

Disability Advice

The additional learning support team helps, guides and supports students with disabilities, learning difficulties, learning difficulties or health problems. For more details, call our Additional Learning Support Manager on 0845 207 8220.

Learners with Disabilities

We work closely with our learners to organise support and make reasonable adjustment. Our experienced and specialist teams offer a range of support, treating all students as individuals and enabling them to achieve their full potential and work towards independence.

For more information please visit the Disability & Learning Support page.

If things do not go to plan

There's a range of official documents available from Student Services explaining the procedure for different events; these include the College Charter, the Complaints Procedure, the Disciplinary Procedure and the Code of Conduct. If there is something you are concerned about or unhappy with please see the Student Services Manager in the first instance. She will be happy to discuss your situation and advise on the next course of action you should take. You can contact the Student Services Manager through your Student Support Assistant or Support Mentor.


We are very aware that some of the situations you find yourself in, and issues around your studies, are private. We pride ourselves on the level of professionalism we are able to offer and we can assure all students that any matters discussed with a member of the Student Services team will be treated in the strictest confidence. If a situation arises that does require us involving a third party we would ask your permission before any contact is made. All Ashford College staff are required to abide by the Data Protection Act 1998 and as such we are unable to divulge any information about you to anyone else without your permission.

How to contact us

You can contact members of the team in person via the campus reception. You can email Admissions at This email address is being protected from spambots. You need JavaScript enabled to view it. and Student Support and Welfare at  This email address is being protected from spambots. You need JavaScript enabled to view it. . For information regarding course fees, references or making payments for courses please contact This email address is being protected from spambots. You need JavaScript enabled to view it. . You can also find out more from our pages on Moodle.

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